What Data We Collect and Why We Use It
When you open an account, we collect the information needed to verify your identity and process your transactions — your name, contact details, and the wallet identifiers tied to DANA, OVO, or GoPay. We do not store your full e-wallet PIN or password at any point.
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Transaction records are kept to reconcile deposits and withdrawals, resolve disputes, and meet reporting obligations that apply in the regions where our service is available under local law. If you access palance303 from Yogyakarta or anywhere else in Indonesia, the same data handling rules apply to
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your account regardless of which local payment method you use. We also collect device and session data — browser type, IP address, and session timestamps — to keep your account access secure and detect unusual login patterns. This data is not sold to third parties. It
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may be shared with payment processors like DANA's verification layer or OVO's transaction gateway only to complete the transaction you initiated. Your data is held for as long as your account remains active, and for a defined period after closure as required by applicable regulations. You
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can request a copy of your stored data or ask us to correct inaccurate records at any time through the support channels listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.