Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use your palance303 account — from wallet deposits through DANA, OVO, and GoPay to how your session data is handled.

Account use rulesDANA, OVO, GoPay wallet termsSession and data handlingIndonesia-eligible regions onlySupport contact rights

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What These Terms Actually Cover

palance303 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account you confirm you have read and accepted these terms in full. They cover how your account is opened, verified, and closed; how deposits and withdrawals are processed through DANA, OVO, or GoPay; and what happens when a transaction is disputed or a

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session is interrupted. We reserve the right to suspend access if we detect activity that conflicts with these terms — including attempts to use payment credentials that do not match your registered account wallet. Withdrawals are released only after identity verification is complete; this step protects
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both you and the platform. Any promotional credit applied to your account is subject to separate conditions shown at the time of issue, and those conditions form part of these terms by reference. We may update these terms when operational or regulatory requirements change. When that
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happens, we will note the revision date at the top of this page. Continuing to use your account after a revision means you accept the updated version. If you are in Yogyakarta or anywhere else in Indonesia, eligibility to access these services depends on what local
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law permits in your area.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been affected by an error in how a term was applied, our support team can walk you through the relevant section. Reach out before taking any action on your account — most term-related questions are resolved at first contact.

Live Chat Open the chat window from your account dashboard. A support agent will pull up the relevant clause and explain how it applies to your specific account situation.

Email Support Send a detailed message to our support address. Include your registered wallet type — DANA, OVO, or GoPay — and the term or transaction you are querying for a faster response.

Account Help Centre The help centre inside your account lists common terms questions with plain-language explanations, covering deposit rules, withdrawal conditions, and session policies.

HOW WE UPHOLD TERMS

Standards We Hold Ourselves To

These terms are not a formality. Each clause exists because it maps to a real process — wallet verification, session logging, account review, or dispute handling. Here is how we operate against them in practice.

Wallet-Matched Withdrawals

Every withdrawal goes back to the same DANA, OVO, or GoPay wallet used for the deposit. This matching rule is written into our payment terms and cannot be bypassed.

Account Security Clause

Your account credentials are your responsibility under these terms. We apply OTP verification at login and flag unusual session activity — your account settings page shows active sessions.

Data Retention Policy

We retain transaction records and session logs as required by our operating terms. You may request a summary of your account data by contacting support with your registered wallet details.

Term Revision Notification

When these terms change, the revision date updates at the top of this page. For significant changes, we send a notification to your registered account — check your account messages regularly.

Common Questions About These Terms

Below are questions we receive most often about how these terms work in practice. If your question is not listed here, contact support and reference the specific clause number you are asking about.

Yes. Creating or continuing to use your palance303 account means you have accepted these terms. If you do not agree, you should not proceed with account registration or continued use.

We update the revision date at the top of this page when terms change. For significant updates, we notify your registered account. Continued account use after any update counts as acceptance.

Withdrawals are held until the wallet is verified against your registered account. Contact support with your wallet details and we will guide you through the matching verification step.

Transaction records and session logs are retained as set out in our data retention clause. You can request a summary by contacting support and quoting your registered GoPay, DANA, or OVO wallet.

Reach out via live chat or email before taking any account action. Quote the transaction reference or the clause you believe was applied incorrectly and our team will review your case.

Access to palance303 and these terms apply where local law in your area permits. Eligibility depends on your region, and availability is not uniform across all areas of Indonesia.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

Standards We Hold Ourselves To

Wallet-Matched Withdrawals

Account Security Clause

Data Retention Policy

Term Revision Notification

Common Questions About These Terms

01 Do I have to accept these terms to use my account?

02 Can palance303 change these terms without telling me?

03 What happens if my DANA or OVO wallet does not match my account details?

04 How long does palance303 keep my account transaction data?

05 What should I do if I think a term was applied incorrectly to my account?

06 Are these terms the same for all regions in Indonesia?

Terms & Conditions

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